Return & Refund Policy
Last Updated: 02/15/2026
At Glowing Ghouls, every product is handcrafted in small batches for a one-of-a-kind experience. Due to the nature of bath, body, and home fragrance products, all sales are final.
Please review our policy below before placing your order.
Returns
For hygiene and safety reasons, we do not accept returns.
Once products leave our studio, they cannot be resold.
We do not require customers to ship items back under any circumstance.
Scent Preferences
Fragrance is personal and may vary based on body chemistry and preference.
We do not offer refunds based on scent preference.
However, we do offer a one-time courtesy exchange per customer as a goodwill gesture.
One-Time Courtesy Exchange
If a scent is not the right fit, you may request a one-time exchange under the following conditions:
• Exchange must be for the same product type, different scent
• Item must be mostly unused
• Request must be made within 5 days of delivery
• Replacement is subject to availability
Approved replacements ship free of charge.
This courtesy exchange is limited to one time per customer and cannot be combined with additional claims.
Damaged or Incorrect Items
If you receive a damaged item or the wrong product:
• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging
Once reviewed, we will offer a replacement if available.
Replacement orders follow our standard 3–7 business day processing time.
Lost, Stolen, or Delivered Packages
If tracking shows “Delivered,” Glowing Ghouls is not responsible for lost or stolen packages.
We do not issue refunds or replacements for packages marked as delivered.
Customers are responsible for ensuring a secure delivery location.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
After 12 hours, cancellations are subject to a 5% processing fee to cover non-refundable payment processing costs.
Once an order has been processed or shipped, it cannot be canceled.
Refunds
We do not offer refunds unless:
• A significant error occurred on our end
• An item was confirmed damaged in transit
• An incorrect product was sent
Refunds, when approved, will be issued to the original payment method.
Goodwill Resolution
In rare situations where a replacement is not possible, we may offer:
• Store credit
• A partial refund (up to 20%) as a goodwill gesture
These resolutions are issued at our discretion.
Contact
For assistance, please contact: